We all mess up. None of us are perfect. But one of the most important lessons we can learn in life is how to apologize well. And it’s not just about saying the words “I’m sorry.” It’s about showing up, owning up, and making things right. A recent song that came out by Brandon Heath (How to Apologize) also really helps hit the message right on the head!
And to be clear, we are no experts in this realm. We mess up…a lot. But we think apologies are one of those things we must constantly practice. Because here’s the thing: apologizing isn’t easy. But it’s necessary. In the song, Brandon Heath talks about how an apology is more than just words—it’s about sincerity and taking responsibility. It’s about recognizing the hurt you caused and doing everything in your power to make things better.
So, how do we apologize well? We believe it comes down to three key steps:
1. Own It – Take Responsibility
Don’t make excuses or try to explain what happened. Own your mistake and the impact it had on the other person.
2. Be Genuine
An apology isn’t just about words; it’s about your heart. You have to mean it. Like Heath says in the song, it’s about making sure your apology feels real to the person you’re talking to.
3. Make It Right
A true apology includes a commitment to change. It’s not enough to just say sorry; you must show through your actions that you’re committed to doing better. An apology never includes the words, “I’m sorry, but…”
At the end of the day, apologizing isn’t just about you. It’s about the other person, their feelings, and how you can work to repair what’s been broken. This song reminds us that an apology, when done well, can be the first step toward healing and rebuilding trust. So, the next time you need to say “I’m sorry,” remember: own it, be genuine, and make it right. That’s how we grow stronger together.
Todd Nesloney is TEPSA’s Director of Culture and Strategic Leadership. He is an award-winning educator, author and international speaker.
Ross Braun is a former elementary principal who is passionate about supporting schools and leaders to ensure every child has a safe, loving, and engaging learning environment. Ross is now the VP of Positive Education at Spring, Texas-based, School Life.
